Title: Associate Director of Operations
Posted On: 03/06/2019
Institute: Virginia Commonwealth University
Location: Richmond, Virginia
At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work. Position Primary Purpose and General Responsibilities The primary purpose of this position is to assist with planning, organization, implementation and administration of the major operational functions of undergraduate, graduate, and international admission processing and enrollment management, while ensuring operational efficiency and positively influencing each recruitment cycle’s quantity and quality of completed applications. In collaboration with the Director of Operations, this position will: -Provide daily support of Admissions operations specifically serving as a resource for escalation of individual applicant issues and concerns. -Manage communication with undergraduate and graduate applicants along with identified non-matriculated students. Ensure that letters, acceptance packets, and enrollment materials and emails are sent at appropriate times while maintaining quality control. Collaborate with other offices to synchronize data to meet notification goals. -Assist with the implementation and advancement of Admission application software platforms. Liaise with campus constituents, troubleshoots issues, coordinate staff training, and participate in professional development plans. Provide daily and on-going departmental support as appropriate. -Assist with developing, managing, and evaluating processes that support comprehensive (undergraduate, graduate, and International) admission functions at the University. Directly involved with admission operation processes including application import and input, scanning, indexing, credit card payments, technology (e.g., Slate, Ellucian Banner, Perceptive Content) configuration/integration, and technology (e.g., Slate, Ellucian Banner) update/troubleshooting. Manage annual set-up processes related to The Common Application and Liaison UniCAS. -Coordinate proactive, seamless, and “paperless” communication with decentralized admissions program faculty and staff in academic units to ensure sound decision making processing. Coordinate training and on-going support for Graduate Program Coordinators to use Liaison UniCAS for application review. Assist with refinements that support business processes. -Available to serve on special and/or standing committees of the University. Assumes major responsibility for one or more assigned tasks and for special projects as assigned. -Develop and implement business plans for the integrated domestic and international processing area. Perform ongoing assessments and improvements in accordance with best practices. Instrumental in coordinating annual application roll-over activities. -Collaborate with information technology professionals to enhance and streamline admissions processing systems. Stay up to date with technology currently in use at the university and explores ways to implement processing enhancements. -Meet with university administrators and other stakeholders to understand their needs and to give regular feedback. -Serve on various administrative committees both standing and ad hoc. Participate in annual professional development activities/conferences. -Provide guidance and work to ensure data integrity in all enrollment management processes and initiatives -Monitor key metrics on a regular basis (daily, weekly, monthly, and quarterly) and collaborate on the in-depth analysis of those metrics on a regular basis -Actively contribute to deliver a working environment that promotes optimism, collaboration, respect, solutions conscious dialogue, and exceptional service to everyone. -Stand in for Director of Operations, as needed. Minimum Hiring Standards -Master’s degree; plus 3 years of professional admissions experience in higher education. -Demonstrated experience using large student information systems ERP systems relating to admissions work. -Demonstrated experience coordinating projects and completing tasks independently. -Demonstrated knowledge of higher education principles, practices and procedures as it relates to Admissions Operations. -Demonstrated ability to work in high-volume, complex environment. -Demonstrated ability to work effectively with faculty, staff and students. -Demonstrated ability to express oneself effectively in written and oral communication. Preferred Hiring Standards -Demonstrated experience with Ellucian BANNER, Technolutions Slate, Perceptive Content, Liaison CAS systems, The Common Application. -Demonstrated experience managing subordinate professional, clerical, and/or student staff. -Experience with admission processes related to International applicants Application Process: Candidates are invited to submit their cover letter, resume and application by visiting Virginia Commonwealth University jobs website at: https://www.vcujobs.com Virginia Commonwealth University is an equal opportunity/affirmative action employer. Women, minorities and persons with disabilities are encouraged to apply.
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