Job Details
Title:  Associate Registrar for Policies and Operations
Category:  Registrar / Records
Posted On:  04/19/2018
Deadline:  05/21/2018
Institute:  University of North Carolina at Greensboro
Location:  Greensboro, North Carolina
Primary Purpose of the Organizational Unit
As a member of the division of Enrollment Management, the University Registrar’s Office performs the essential roles of supporting, facilitating, and promoting the academic mission of the University of North Carolina at Greensboro by connecting students to faculty, curriculum, and classroom on a continuum of service from enrollment to graduation and beyond. Specifically, this office maintains and updates academic records, curriculum, course and classroom data, maintains and updates online degree evaluations, tracks degree progress and certifies graduation for undergraduates, issues diplomas and official publications including the Undergraduate Bulletin, and coordinates the University’s two Commencement Ceremonies.     

Position Summary	
The Associate Registrar for Policies and Operations will assist the University Registrar in reviewing, implementing and enforcing university, state and federal policies relating to academic progress, registration, grading, academic records, transfer articulation agreements and graduation processes. The Associate Registrar for Policies and Operations also provides functional leadership for new software and technology initiatives and implementations, such as identifying improvement opportunities for optimizing technology to enhance student services and streamline internal business processes, testing, functional support, and documentation. This position supports the University Registrar’s vision, leadership, and strategic direction for all aspects of operations while providing high-level quality customer service.

Essential Tasks
Works with and advises the University Registrar on all university, state and federal policies, including FERPA, which impact the functions and mission of the University Registrar’s Office. Provides assistance to the University Registrar and senior university administrators by reviewing, researching and implementing key policy initiatives. Ensures compliance with published policies while providing outstanding customer service to students, staff, faculty and the larger community. Provides leadership and day-to-day supervision of operations/records, technology, and transfer articulations areas within the Office of the University Registrar. Advises the University Registrar on strategy and office management. Represents the office to other University and non-University groups in the absence of, or at the request of, the University Registrar. Evaluates current business processes and develops future plans to improve the services of the University Registrar’s Office. Develop effective communication and change management plans as improvements to services are implemented. The Associate Registrar for Polices and Operations will work on enhancing the level of customer service for all clients of the office through improved services, continued evaluation and consistent knowledge transfer and training. Oversees and documents Office of the University Registrar operations. Coordinates the development of an internal operations calendar. Manages and oversees the production of student data reporting. Works with the Technology Supervisor to enhance auditing and data security reviews, and improve upon the distribution of data while adhering to all policies associated with the safeguarding of student information.

Minimum Qualifications	
A Master’s Degree is required.
Must have a minimum of five years of progressively responsible experience in a Registrar’s Office.
Must have previous supervisory experience. 
Must have experience with Ellucian’s Banner student information system.

Preferred Qualifications	
A Master’s Degree in Higher Education or related field is preferred.

Special Instructions to Applicants	
Applicants are asked to provide the names, email addresses, and phone numbers of at least three (3) contacts to provide Letters of Recommendation, in the References section of the electronic application. These contacts will be solicited by the UNCGjobsearch system via email, and asked to provide a confidential Letter of Recommendation on behalf of the applicant. This will occur after the applicant has successfully submitted his/her application.

Applicants are required to upload the following documents with their electronic application:

Cover Letter
List of References
Applicants are required to upload a list of references of at least three (3) professional references that includes:

Company Name
Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
Email Address
Contact Phone Number
Contact Info:
Michael Gaines
Director, Records and Registration / Registrar

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