Title: Assistant Director for CRM Administration
Posted On: 09/22/2017
Institute: University of South Carolina-Columbia
Location: Columbia, South Carolina
The University of South Carolina seeks an Assistant Director for CRM Administration, reporting to the Associate Director for Strategic Technology Initiatives, to manage the Admissions Office’s constituent relationship management system (CRM), Technolutions Slate. S/he is responsible for understanding functional user roles and identifying solutions to meet business needs. S/he will make data-informed recommendations and leverage Slate’s functionality to support USC’s undergraduate enrollment goals. This position oversees daily operations of the CRM, including, but not limited to managing data integrity and importing/exporting of data between Slate and USC’s student information system (Ellucian Banner), as well as other third- party data sources. Core activities include configuring the application(s) for admission; managing cycle prep for future application terms; writing queries and reports to present data in reader-friendly formats; building and integrating data feeds from third-party vendors (e.g., Coalition application, SAT, ACT, Parchment); assisting with creation of data and image bridges between CRM and Banner; ensuring accuracy of student records; writing and monitoring error reports and providing direction on fixes; identifying and resolving duplicate records; correcting addresses; preparing documentation and training aids related to CRM; creating/deploying communications based on population rules; configuring event modules; onboarding new users; and assisting with other Banner-related initiatives that impact the CRM. This position also collaborates with campus constituents and manages their access to Slate as needed. Position may require some evening and weekend work. Prefer experience with Technolutions Slate (constituent relationship management system), Banner Student, Banner Document Management Suite/Xtender, and Oracle Identity Management. Extensive knowledge of SQL a plus. Preference will be given to candidates with previous higher education or non-profit organization experience. Minimum qualifications include a Bachelor’s degree in Information Technology Systems or related field and 1 year related experience; or equivalency. Interested candidates are welcome to apply online for this position at http://uscjobs.sc.edu/postings/18534 The University of South Carolina is an Affirmative Action/Equal Opportunity Institution. Women and minorities are encouraged to apply.
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