Title: Associate Registrar
Category: Registrar / Records
Posted On: 08/03/2018
Institute: University of North Carolina at Greensboro
Location: Greensboro, North Carolina
The Associate Registrar for Policies and Operations will assist the University Registrar in reviewing, implementing and enforcing university, state and federal policies relating to academic progress, registration, grading, academic records, transfer articulation agreements and graduation processes. The Associate Registrar for Policies and Operations also provides functional leadership for new software and technology initiatives and implementations, such as identifying improvement opportunities for optimizing technology to enhance student services and streamline internal business processes, testing, functional support, and documentation. This position supports the University Registrar’s vision, leadership, and strategic direction for all aspects of operations while providing high-level quality customer service. Works with and advises the University Registrar on all university, state and federal policies, including FERPA, which impact the functions and mission of the University Registrar’s Office. Provides assistance to the University Registrar and senior university administrators by reviewing, researching and implementing key policy initiatives. Ensures compliance with published policies while providing outstanding customer service to students, staff, faculty and the larger community. Provides leadership and day-to-day supervision of operations/records, technology, and transfer articulations areas within the Office of the University Registrar. Advises the University Registrar on strategy and office management. Evaluates current business processes and develops future plans to improve the services of the University Registrar’s Office. Develop effective communication and change management plans as improvements to services are implemented. The Associate Registrar for Polices and Operations will work on enhancing the level of customer service for all clients of the office through improved services, continued evaluation and consistent knowledge transfer and training. Oversees and documents Office of the University Registrar operations. Coordinates the development of an internal operations calendar. Manages and oversees the production of student data reporting. Works with the Technology Supervisor to enhance auditing and data security reviews, and improve upon the distribution of data while adhering to all policies associated with the safe guarding of student information. Represents the office to other University and non-University groups at the request of the University Registrar. Minimum Qualifications A Master’s Degree, preferrably in Higher Education or related field. A minimum of five years of progressively responsible experience in a Registrar’s Office. Previous supervisory experience. Experience with Ellucian’s Banner student information system. A minimum of five years of progressively responsible experience in a Registrar’s Office Previous supervisory experience. Experience with Ellucian’s Banner student information system.
Michael Gaines University Registrar
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